AUSTRALIA’S TOP 10 MOST POPULAR LOYALTY PROGRAMS BY MEMBERS IN 2026

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Since customers often hold onto points before redeeming them—and sometimes don’t redeem them at all—this requirement can make it difficult to calculate both the value and risk of their loyalty programs. Integrating its customer relationship management (CRM) data into a unified system enabled Lola’s Cupcakes to make quick, strategic decisions based on accurate, real-time data. Before adopting Shopify’s unified customer profiles, the brand stored customer data across multiple points in its tech stack—its email platform, loyalty management system, and online and in-store checkouts. The aim is to make it easy for them to see value in your loyalty program without requiring extensive interaction. The quantifiable business benefits don’t end with the examples already noted here. When you add earning opportunities to your loyalty program, you encourage your customers to spend more each time they check out.